Uneek Projects Terms and Conditions Policies
Website Design HQ, Local Life Mags, Local Life Leaflets are trading names of Uneek Projects.
Uneek Projects will always do our best to fulfil your needs and meet your expectations, but it is important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. We have no desire to trick you into purchasing and paying for something that you might later regret. What we do want is what’s best for both parties, now and in the future.
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to these terms and conditions.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
By using this Site(s), you signify your acceptance of these policies, terms and conditions of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those change.
Contacting customer service is easy – Contact us if you need any help. You can email Uneek Projects at firstname.lastname@example.org or call us on 01279 793 723
You can also send us mail to: Unit 117 Greenways Business Centre, Harlow, Essex, Cm19 5QE.
Please allow up to 24 hours for email and telephone response and 7 days for mail response.
If our proposal or estimate does NOT spell out or define an item or process, it is NOT included in our services. It is the client’s responsibility to know what it is that they’re looking for in a given project. If it is not listed in our contract or estimate or proposal, then it is not included as part of that estimate or invoice. It will be billed additional on an ala-carte basis. We only bill for the work we do and we try our best to meet your budget needs.
Formation of Contract
All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed within this document) which form part of the Client’s contract with Uneek Projects. Terms and conditions on the Client’s order form or other similar document shall not be binding on Uneek Projects.
Charges for services to be provided by Uneek Projects are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Uneek Projects reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Orders will be deemed to have been placed when an email confirmation has been received from a responsible executive of the client company.
We reserve the right to refuse service to anyone at any time for any reason.
Right to Sub Contract
Unless otherwise agreed Uneek Projects shall be entitled to sub-contract all or any part of the work.
Payments – Website Design and Development
Payment for services is due by credit and debit card or bank transfer. Contact us for details.
New clients or other clients out of terms may be expected to pay in advance for their services.
All other invoices issued by Uneek Projects shall be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by Uneek Projects. In the event of late payment, Uneek Projects may charge interest on the amount outstanding before and after judgement at the rate of five (5) percent above the Base Rate of Barclays Bank plc in force from the due date until the date of payment.
If any amount of an invoice is disputed then the Client shall inform Uneek Projects of the grounds for such dispute within seven days of delivery of the goods and shall pay to Uneek Projects the value of the invoice less the disputed amount in accordance with these payment terms. Once settlement of the dispute has been agreed, any sum then outstanding shall also be payable in accordance with these payment terms.
Uneek Projects reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.
Cancellation – Website Design and Development
In view of the nature of the service, any order – once the initial deposit is paid and confirmed by Uneek Projects – is not cancellable. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to Uneek Projects forthwith. We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.
No previous payment or deposit would be refunded. Transferring any work to the client would be additional and charged hourly at £50/hr
There are no partial refunds for projects mid way through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.
SEO and digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.
Hourly and support agreements are paid in advance and do not qualify for refunds. Any unused time in your hourly or support agreement can not be used for credit towards future work.
If Uneek Projects has made any exception for a client, and has delivered the project or service, and the client does not pay the outstanding balance owed, Uneek Projects will seek other methods of collection as stated in our terms & conditions.
Refunds – Website Design and Development
Anything not explicitly stated in this Refund Policy is subject to interpretation at Uneek Projects sole and absolute discretion.
Effective Date: This Refund Policy was last updated effective February 1st, 2014
Uneek Projects, Local Life Mags (“The Company” or “us”, “we”) agrees to furnish services to and accept payments from the subscriber of services (“Client” or “you”, “your”), subject to the following Refund Policy.
Uneek Projects reserves the right to change our Refund Policy at any time. We will notify Clients by posting an updated policy in this location. You acknowledge and agree that it is your responsibility to review the Refund Policy when making payments to Uneek Projects, and to be aware of any modifications. The “Effective Date” will indicate if the Refund Policy has been updated and as of what date. Your submission of payment to us after such modifications will constitute your: (a) acknowledgement of the modified Refund Policy; and (b) agreement to abide and be bound by the modified Refund Policy. If you do not agree to these terms, please contact us in writing at email@example.com
By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
We provide a portfolio or samples/ideas for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services.
Uneek Projects provides non-tangible irrevocable goods. Therefore, we do not issue refunds once a proposal or product is provided or hourly-based work is completed or started. If you have confirmed or approved the acceptance of a design, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
Website development projects usually comprise two components: Web Design and Web Development. Web design includes the initial website mock-up and layout design. Web development includes CMS/Blog implementation, e-commerce solution, and custom PHP/ASP/JSP coding.
1. We are not responsible for site up time (responsibility of hosting company).
2. We are not responsible for database integrity or updates unless you’ve paid for this service.
3. We are not responsible for content on your site. We only the produce the code that displays, not the manager of it.
4. We are not responsible for content not showing up outside of Internet Explorer or Firefox on Personal Computers or Laptops.
5. Design for non-compliant browsers (Internet Explorer, any version older than 6, All PDA or Mobile devices) is an extra service that is outlined in your terms of agreement.
6. Flash is considered non-compliant software and therefore may not be readily viewable on all browsers.
7. We are not responsible for your content showing up (or not showing up) on Google or other search engines.
8. We bill in 1 hour increments for all work and this includes phone calls and meeting time.
9. We are not responsible for ANY Third party plugins.
Other Reasons Refund Not Eligible
Uneek Projects reserves the right to refuse refund in the following events:
If any Intellectual Property* has been developed, deployed or created upon the clients behalf including but not limited to website design, graphics design, css development, php development, WordPress design, WordPress development or any other digital intellectual properties and services that have been rendered on behalf of the client.
Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites.
Purchaser has attempted a chargeback and failed.
*Intellectual property (IP) is a term referring to a number of distinct types of creations of the mind for which a set of exclusive rights are recognized—and the corresponding fields of law. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such as musical, literary, and artistic works; discoveries and inventions; and words, phrases, symbols, and designs.
Deposits for website development work are required to begin design and/or coding work and are therefore non-refundable. In the event that the project is terminated, the deposit is not refundable, but the balance is cancelled.
Requests to cancel accounts or the termination of your payment plan with us will result in the immediate deactivation of your account. In a case where a client has ceased a billing cycle, the account will be deactivated upon investigation.
No refund under any condition shall be processed if a customer fails to comply with our “Terms and Conditions”.
Accounts that are either cancelled, deactivated, and/or have services suspended for violation of our terms of service, or accounts that exceed their disk or bandwidth usage amount do not qualify for any refunds.
We do not issue refunds once the design work is completed. As a customer you are responsible for understanding this upon purchasing any service from us.
However, we realize that exceptional circumstance can take place with regard to the character of the products and services we supply. Therefore, we will do our best to work with you to resolve any unforeseen circumstances or issues.
Please note that third party items purchased in the design, development and deployment of your website and or web-related service work is not refundable. These items include, but are not limited to: domain names, stock photography and software plug-ins. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Payments for web development & web design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made it is non-refundable. If a project is cancelled or postponed all monies paid are retained by Uneek Projects and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
If a website development project is cancelled after entering the development stage, any payments are non-refundable.
Payments made towards Search Engine Optimization, Digital Marketing, Website Hosting and/ or other subscription based services will be non-refundable.
If you purchased a “Special Offer” that does not constitute one of our standard packages as advertised.
If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund.
Once you have taken final delivery our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the designs shown to you as we may deem fit.
Should the Customer receive a refund, Customer acknowledges that it will have no right (express or implied) to use any Basic concept or other work product, content, or media, nor any ownership interest in or to the same. The Copyright remains with us and you are NOT allowed to use our designs even as design reference.
Because Uneek Projects offers non-tangible irrevocable goods and services we do not issue refunds once the order has been paid and approved. This includes any deposits paid.
Our policy includes the following services but not limited to
Web Development – includes fixes and new programming
Plugin Development – includes fixes and new programming
Plugin Installation – third party purchase – if you are having issues then you will need to contact the third party developer to resolve any issues
SSL Purchases and Installation
Any other digital service or product not specifically mentioned above that is not a physical product.
Client will pay Uneek Projects a cancellation fee of 20% + a monthly 5% compounded interest fee if the project or any portion of the project scope is cancelled.
Note: Uneek Projects has the right to change payment terms if necessary at any stage during the project. Please review our terms and conditions periodically.
Web Development and Consulting Services
In consideration of the time involved by Uneek Projects, if at any point you wish to cancel a web development or consulting service in process, all paid fees up to that point in the process are non-refundable. The non-refundable policy also includes all retainer or deposit fees paid, even if the project has not yet started. Payment of retainer deposits by Clients signifies official commitment to the project. Uneek Projects will rely upon that commitment for future scheduling of staff, quotation of resource availability to other prospective clients, and may defer other profitable opportunities in order to staff a committed project. It is impossible to quantify the potential opportunity loss caused by a project cancellation. Therefore no refunds will be issued for any web development services of any kind (including but not limited to web development, security services, web design, consulting, custom software development, site maintenance, hacked site recovery, etc.).
We will specify progress payment milestones in your project quote and/or contract. Upon notification of cancellation by a Client, we will cease all work and issue any final milestone invoices due, if any. Clients are not entitled, and surrender all rights, to any additional work performed by Uneek Projects, including but not limited to site changes, enhancements or updates made in our Development site or any in-process work performed since the last paid milestone. If a Client wishes to obtain the rights to the most current work in process at the time of cancellation, all outstanding invoices, including the final invoice issued after cancellation notification, must be paid in full.
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. An administrative fee of £25 will be charged to the clients account for any late payments or declined credit card charges. Uneek Projects may terminate this agreement at anytime with 7 days written/emailed notice to the client.
Uneek Projects will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Uneek Projects otherwise within seven (7) days of the date the materials are made available to the Client.
Turnaround Time and Content Control
Uneek Projects will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with the Client upon Uneek Projects receiving initial payment, unless a delay is specifically requested by the Client and agreed by Uneek Projects.
In return, the Client agrees to delegate a single individual as a primary contact to aid Uneek Projects with progressing the commission in a satisfactory and expedient manner. During the project, Uneek Projects will require the Client to provide website content; text, images, movies and sound files.
We make every effort to launch your site onto your domain name on the date you request when approving your website but we do not offer a guarantee. If we are not able to launch on the day requested we will inform you prior to the date and arrange an alternative launch date.
Due to the reduction in staffing levels around Christmas and New Year we do not deliver or launch sites in the Christmas/New Year period.
Failure to Provide Required Website Content
Uneek Projects is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above conditions say is do not give us the go ahead to start until you are ready to do so.
Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on floppy disk or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Uneek Projects to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.
NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. For shop products organisation is key. An excel file with colours, sizes, SKU’s, pricing, descriptions etc is preferable.
Contact us if you need clarification on this.
The majority of services as supplied by Uneek Projects are dispatched electronically by email and shall be deemed as having been delivered when the email has been opened by the client.
Uneek Projects reserves the right to substitute conventional delivery methods without notice or penalty should electronic dispatch prove inconvenient; in which case delivery by Uneek Projects will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. Uneek Projects will be entitled to charge the Client for any expenses of delivery other than normal postage charges.
Please note that if a proposal is accepted and a portion paid (generally 50% of the total proposed amount), you are bound by this Refund Policy and agree to and understand its terms and conditions.
Editing, Photography and Video
Payments for editing, photography, and video projects are non-refundable. Once a payment or deposit is made it is non-refundable. If a project is cancelled or postponed all monies paid are retained by Lead as Love and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Invoices will be provided by Uneek Projects before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £15 per month of the total amount due.
Uneek Projects makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, etc.). Client agrees that Uneek Projects cannot guarantee correct functionality with all browser software across different operating systems.
Uneek Projects cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Uneek Projects reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Hosting and Maintenance Contract Cancellation
The Company is not responsible for data integrity on hosting accounts terminated for non-payment, refunds or cancellations.
Cancellation of a hosting or maintenance account requires advance notice. Shared hosting accounts (Personal, Business, Corporate, and E-Commerce) and Maintenance Accounts require 48 hour notice prior to the first (1st) day of the next billing cycle.
All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer or payment provider (chargeback) that, in Uneek Projects sole discretion is a valid charge under the provisions of the TOS and/or AUP, you agree to pay Uneek Projects an “Administrative Fee” of not less than £75 and not more than £200.
Because web hosting services are provided on a monthly basis, the client will be responsible for service fees already paid regardless of when the client provides notice of termination. Thus, for example, if Client provides notice to terminate prior to the end of the billing cycle, the remaining balance for that month will not be pro-rated or refunded. If Client has prepaid for services six (6) or twelve (12) months in advance, the client agrees that no refunds will be issued for any unused portion of the services regardless of when the client cancels the services. Therefore, if the client’s account is cancelled at any point during the pre-paid contract term, Client will not be entitled to a pro-rated refund.
All accounts are cancelled as soon as the client submits the account cancellation request, at which time all remaining files in Client’s account will be deleted. Client is responsible to remove all personal files from the server prior to the cancellation request. Uneek Projects will not be held responsible for any files deleted on that day.
Client agrees to reimburse Uneek Projects for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.
No refunds will be issued if abuse of our terms of service or acceptable use policy forces Uneek Projects to suspend or terminate your services prematurely.
If a customer contravenes Uneek Projects terms of service, a refund will not be issued in the event of a cancellation.
Payments for account add-ons (SSL certificate, static IP etc) are non-refundable as they are included during the life of the hosting plan, web development period.
Retainers are also non-refundable for clients who fail to contact us or respond to our communications for a period of 30 days, and we reserve the right to consider a project abandoned by client and cancel the project after 30 days of non-communication. Email is considered a good-faith effort to communicate.
Clients who abandon their projects via non-communication can reinstate them by paying a reinstatement fee of no less than £100. We are not an escrow company and cannot be expected to “hold a credit on file” for disappearing clients for a number of years.
Acceptable Use Policy
Our service may not be used for:
Anything associated with illegal or hateful activities
Backup for your local hard drive
All scripts must be approved before implementation.
MATTS form-mail script may not be used.
While using our service you must agree to act in accordance with all general legal guidelines, including but not limited to copyright/trademark laws.
We reserve the right to immediately cancel service without notice if you are found to be in violation of any of our policies.
Unless otherwise noted, all software is licensed under a GNU GPLv2 license.
A link to Uneek Projects may appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied. The Client also agrees that the website developed for the Client may be presented in Uneek Projects portfolio.
If the Client’s website is to be installed on a third-party server, Uneek Projects must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
Uneek Projects cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
We cannot guarantee 100% server uptime for hosting, or that our products are 100% free of defects and will survive third-party upgrades to platforms like WordPress, Thesis, and any plug-ins used. What we do offer is passionate customer service and the promise to make sure your website runs properly at the time it is launched, on the existing software, on Windows and Mac platforms.
We also do not guarantee that you will receive business from your website or that it will achieve first page SERP ranking.
Unfortunately, the days of “if you build it, they will come” are over, and online marketing becomes more competitive daily. We create a clean, fast-running, visually appealing design on an easy to use content management system, with the current best practices in SEO baked in – including custom metadata fields for each pre-launch page and local SEO signals like schema.org for your contact information, and we provide advice on how to take that site and run with it in terms of publishing content, marketing it, and the like.
A website is a tool for marketing, not a magic wand. Each business is also a living organism of its own, dependent upon its owner, the viability of the business itself, and the vagaries of the economy. Simply put – your mileage may vary.
Troubleshooting or Customer Support Procedure
Contact our support team first by using our contact form. We will then troubleshoot the issue and inform you if the warranty is compliant or not.
If your website isn’t showing up for you (but other web sites are, contact the hosting company FIRST to see if there’s an issue with their server).
All projects (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to programming logic or ‘bugs’.
Warranty does not include any use of the designed/develop pages outside of the specified browsers (usually Internet Explorer and Firefox, current as of 2017). Any changes by the client to any web page on client’s web site will negate our warranty as we are no longer responsible for that code or content. Third party plugins and major updates are not included although we will investigate the problem/fault free of charge.
Spelling Errors, Broken Links
Any spelling errors, broken links or unaligned text, images or videos on a web page will be fixed at NO COST excluding the following reasons:
1. The content does not differ from what the client originally supplied.
2. The client not renamed or moved files or pages, thereby causing breaks with links to the originally named files.
3. A third party plugin is at fault.
4. A major coding update has been initiated.
Uneek Projects may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Uneek Projects. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Uneek Projects web space, Uneek Projects will, at its discretion, remove all such material from its web space. Uneek Projects is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Uneek Projects Limited reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Uneek Projects Limited in enforcing these Terms and Conditions.
Termination of services by the Client must be requested 30 days in advance, in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
Termination requests placed through telephone, Skype or other modes of communication will not be honoured unless confirmed in writing.
Termination of Project
Uneek Projects holds the right to terminate a project, under any of the following scenarios, without any prior notice.
If the client fails to provide any information that is mandatory required for starting of a project such as the filled-in website building questionnaire, logo, colour scheme, design preferences, website content or any other information within 15 days of signing up for the project.
If the Client fails to responds to queries or fails to provide the information required for completing the development of the website, within 30 days of signing up for the project.
If the Client fails to share the domain access credentials and/ or hosting control panel details within 30 days of signing up for the project, if it is required for completing the website development and hosting process.
If it is found that the services or products offered by the Client through the website are illegal and violates the law of the land.
If the Client fails to renew subscriptions or pay the balance due amount within the permitted time frame.
Uneek Projects services may be used for lawful purposes only. You agree to indemnify and hold Uneek Projects harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Uneek Projects the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Uneek Projects permission and rights for use of the same and agrees to indemnify and hold harmless Uneek Projects from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Uneek Projects that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
Customer understands, acknowledges, and agrees that Uneek Projects has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s web site may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (4) months, and in some cases longer, after commencement of plan to list and/or update Customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason.
Uneek Projects is not responsible for changes made to Customer’s web site by other parties that adversely affect the search engine or directory rankings of Customer’s web site.
Customer shall indemnify and hold harmless Uneek Projects (and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees) from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) incurred by Uneek Projects as a result of any claim, judgement, or adjudication against Uneek Projects related to or arising from (a) any photographs, illustrations, graphics, audio clips, video clips, text, data or any other information, content, display, or material (whether written, graphic, sound, or otherwise) provided by the Customer to Uneek Projects (the “Customer Content”), or (b) a claim that Uneek Projects use of the Customer Content infringes the intellectual property rights of a third party. To qualify for such defense and payment, Uneek Projects must: (i) give Customer prompt written notice of a claim; and (ii) allow Customer to control, and fully cooperate with Customer in, the defense and all related negotiations.
Uneek Projects does not warrant that the SEO services will meet the customer’s expectations or requirements. The entire risk as to the quality and performance is with the customer. Except as otherwise specified in this agreement, Uneek Projects provides it services “as is” and without warranty of any kind. The parties agree that (A) The limited warranties set forth in this section are the sole and exclusive warranties provided by each party, and (B) each party disclaims all other warranties, express or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose, relating to this agreement, performance or inability to perform under this agreement, the content, and each party’s computing and distribution system. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
In no event shall Uneek Projects be liable to customers for any indirect, special, exemplary or consequential damages, including any implied warranty or merchantability or fitness for a particular purpose or implied warranties arising from course of dealing or course of performance, lost profits, whether or not foreseeable or alleged to be based on breach of warranty, contract, negligence or strict liability, arising under this agreement, even if such party has been advised of the possibility of such damages and notwithstanding the failure of essential purpose of any limited remedy provided herein. There shall be no refunds. Uneek Projects makes no warranty of any kind, wj=hether express or implied, with regard to any third party products, third party content or any software, equipment, or hardware obtained from third parties.
Uneek Projects hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy.
Loss or damage caused by omission.
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site.
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Uneek Projects to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information. By using our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
Our Legal Policy
When we design a website, we are the copyrighted owner of the design. Our customers have the right to use that design for their own purposes.
The customer, however does not have the right to sell or give the design to anyone else. We retain all rights to the design.
If we are hosting the site, the customer has the right to move the design to another host. We make no warranties that a site designed to run on our host server(s) will run or work on any other host server.
We have several proprietary programs (scripts) that are provided for our customer’s use. The customer does not own those scripts, cannot move them without written permission from us to another server, and cannot sell or give them to anyone else.
Custom programs written by us can be transferred to another host but all ownership rights belong to us. The customer can use the program for the intended use but cannot sell or give it away.
We make no warranties of merchantability or fitness of the designs or programs. If there is an error in a design or program we have written, we will either replace it with new code or repair non-functioning portions. We assume no liability for loss of sales or income in relation to these changes.
Print Media Design
All graphics are pre-approved before used and will be charged separately and at the going market rate should the project be cancelled. Design costs paid to Uneek Projects are non-refundable. Printing costs paid to Uneek Projects are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer. We provide the design files via email or online only. No actual items will be shipped to you. Source files are provided at an additional cost.
All artwork is to be reviewed thoroughly by the client. Spelling, grammar, layout, and colours will be the final responsibility of the client. If job is to be printed, it is strongly recommended that client requests a proof from the printer and gives it final approval before printing entire run. Uneek Projects is not responsible for printing issues.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A £50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Uneek Projects may collect and use Users personal information for the following purposes:
To improve customer service information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site. We may use feedback you provide to improve our products and services.
To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Terms & Conditions (Specific to Leaflet Distribution)
All material is accepted for distribution or printing and distribution subject only to the following terms and conditions.
In so far as the context admits these terms and conditions are deemed to be incorporated into any agreement entered into with Uneek Projects for the provision of door to door leaflet distribution services.
Agreement – means the terms and conditions set out hereunder
Client – means the individual firm or limited company specified to who the Services are to be provided.
Services – means the Printed Material and the services to be provided by Uneek Projects in accordance with this Agreement (details of the services as set out below)
User – means the individual firm or limited company or other party as may be specified below that is to use the Services.
Bureau – means any third party which is responsible to the Client and/or the User and which is to assist Client and/or the User in using the Services.
Distributors People/Person – Is the individual that will carry out the distribution of the material to the letterbox.
Composite Town Areas – These are the areas that Uneek Projects have defined as the main conurbation of a town and subdivided into Distribution Rounds.
Distribution Rounds – These are the area(s) that Uneek Projects has designed that the Distributors will walk in the process of delivering the material the average number of households in a Distribution Round is 1,000.
Competing Items – Any item (but not including exceptional items) which does not come from you and which we consider should properly be categorised in the same category code as your items. We use category codes to classify the contents of items.
Delivery address – Any house, property or building, falling within an Adult Distributors round, which can be identified and to which mail can be addressed and posted, and to which we can reasonably expect to deliver mail.
All arrangements made with Uneek Projects must be made in writing before the commencement of the distribution by first class post, fax or email, verbal agreements may be accepted but will have no validity in the event of a dispute.
Date of the agreement by Uneek Projects to distribute the material is the date agreed with the client for the material to commence distribution to residential or business letterboxes in the agreed area, the material must be with Uneek Projects a minimum of 5 working days or as otherwise agreed for distribution to commence on the agreed date.
The time that Uneek Projects takes to distribute the material to the residential households in the case of a Door Drop or business premises in the case of a business drop will depend at all times on the availability of Uneek Projects local distributors to carry out the distribution. If a specific start and completion date is required these dates must be agreed before commencement of the distribution.
Material accepted for distribution by Uneek Projects will normally be carried out by its own distribution force. The distribution will be delivered into Uneek Projects main conurbation or large village distribution rounds. Maps of the Main Conurbation or Large Village Distribution Rounds are available from Uneek Projects.
Types of Distribution
Your own leaflets. Size up to A5. Delivered with up to 3 other leaflets. The distribution will be carried out with up to 3 other non competing leaflets. Clients leaflets will be distributed to Uneek Projects Rounds/postcodes nominated specifically by the client.
Your leaflet delivered alone.
The distribution will be carried out with no other client leaflets but the solus client material will normally be accompanied by a Uneek Projects Delivery Audit Voucher (DAV) back checking leaflet at the discretion of Uneek Projects. Distributions of this type will normally be to client specified Uneek Projects Distribution Rounds/postcodes. Clients leaflets will be distributed to Uneek Projects Composite Town Areas normally nominated specifically by the client.
Time Sensitive Distribution
The client must advise prior to quotation if the material is dated or time sensitive, such material may be subject to a surcharge. If Uneek Projects are not advised at the time of the quotation if the material is dated or time sensitive Uneek Projects do not accept responsibility for late delivered material.
Price is the rate quoted for carrying out the distribution taking into consideration the size and weight of the material and the length of time agreed for the distribution to be carried out. The price quoted in writing will be held good for 30 days from the date of the quotation.
Number of Households
The number of households or Delivery addresses in each Uneek Projects delivery round has been calculated using postcode information from the Royal Mail Postal Address File (PAF) file. The number of Delivery Addresses however has been rounded up to achieve a maximum level of penetration.
Level of Penetration
In the defined area of a Uneek Projects Distribution Round or other agreed distribution area Uneek Projects will use its best endeavors to achieve 100 percent coverage to delivery addresses in the defined area. However due to the logistics of delivering unaddressed material and the location of delivery addresses the Uneek Projects adult distributors may not always be able to find all delivery addresses or letterboxes in the defined area, therefore the level of penetration of the distribution may be less than 100%. In all circumstances Uneek Projects cannot guarantee to reach every letterbox in the defined area but it will carry out its best endeavors to reach the maximum level of penetration. Uneek Projects will only at its discretion deliver to shops and business premises in the Distribution Round.
Circumstances Where Delivery Might Not Take Place
It is emphasised that there are number of specific reasons why an individual property might not receive an item;
- i) The material is unaddressed and therefore the Uneek Projects adult distributors may not realise that they have not delivered to a specific property.
- ii) The property in question may not have a letterbox or the letterbox may not be in the front door of the property
iii) If the property is multi occupancy ie a converted house or block of flats it may not be possible to gain access to all separate occupancies in the residence. Sometimes due to security at the building it may not be possible to gain access to deliver any unaddressed material.
- iv) If there is a warning of a dog at the premises Uneek Projects and or its adult distributor will at its discretion not attempt to deliver to the property.
- vi) If there is a notice at the property advising that the resident or residents do not wish to receive unaddressed material or the resident has written to Uneek Projects to the effect that they do not require unaddressed material to be delivered we will not deliver to that address.
vii) delivery will not normally be made to obviously empty or derelict properties or where the access to the premises may be hazardous to the safety of the adult distributor.
Uneek Projects Leaflet Distribution may utilise GPS technology to ensure the safe and reliable delivery of our client’s distribution media. We do not normally share the GPS data with our clients as it is an internal tool however in certain circumstances may be made available on request.
Surpluses and Shortfalls
The number of leaflets supplied to Uneek Projects will be checked for accuracy using an electronic counting device. If there is insufficient material to complete the area required the client will be advised. If there quantity of the material is greater than the amount need to complete the area nominated by the client the excess material will be retained and the client given the option to collect the surplus material at his cost or to nominate suitable addition areas where the materiel can be distributed to.
Acceptance Subject to British Codes of Advertising
All material is accepted for distribution only on the basis that it meets the conditions of the British Codes of Advertising. Uneek Projects will not accept any material of a sexual, salacious or racist nature. All offerings made by the advertiser should be morally and legally acceptable. Uneek Projects retains the right to refuse any material for distribution that it considers unacceptable or inappropriate.
Uneek Projects has an absolute discretion to refuse to accept, publish or distribute any order, whether paid for or not, in whole or in part without giving its reasons, if it believes the acceptance, publication or distribution of the same could: (a) infringe any law or statutory requirement; (b) infringe the Advertising Standards Authority’s British Code of Advertising Practice or the British Code for Sales Promotion Practice or other such code or industry guideline that may apply, as amended from time to time; (c) be a breach or infringement of a copyright, patent, trade mark or any other such right; (d) be libellous, obscene or in breach of any rights or any third party whatsoever; (e) be likely to cause embarrassment to Uneek Projects or its employees, agents and sub-contractors or will harm, or is likely to harm, Uneek Projects reputation; or (f) be dangerous, including distributing to any property in any area which is considered to be unsafe or undesirable for distributing teams.
Payment is to made to Uneek Projects on receipt of invoice (or prior to receipt, where the agreed cost has been stated). Uneek Projects do not provide credit terms for the provision of leaflet distribution services or printing. Payment is expected from the client on the basis that Uneek Projects provide a highly reliable leaflet distribution service and payment cannot be a condition of the level of response or number of enquiries received to the campaign or the leaflet distribution.
Security of Media Material
The material for distribution by Uneek Projects will be held in a secure and dry location whilst the distribution is carried out. The storage of the material however should be insured by the client company in the event the insurers of Uneek Projects refuse to pay on any individual claim for loss or damage to material made by Uneek Projects on their insurers. Uneek Projects will not be held responsible in any way for the security or otherwise of material held on behalf of their client(s)
Delivery/Collection of Media Material
The customer shall deliver the material for distribution to the address(s) supplied by Uneek Projects boxed in units of 1,000 or 2,000 items. The customer shall comply with all reasonable requests by Uneek Projects or its agents or sub-contractors in relation to any packaging requirements and shall be entitled to charge an administration fee in the event such directions are not complied with. Uneek Projects shall be entitled to inspect any items to ensure that they comply with these terms and conditions. All promotional material must be securely boxed. All boxes must be labelled clearly on the outside with the Clients company name, the invoice number provided by Uneek Projects as well as the number of promotional material items contained within the box. If the Client is providing different types of material which apply to a single invoice number, the Client MUST label each box with the relevant information to allow the Company to ensure the items are stored appropriately. Uneek Projects will not be held responsible for any mistakes or errors in the distribution process arising from boxes being incorrectly labelled or not labelled at all particularly in the case that different types of leaflets have been provided.
The Media Material to be Delivered
1. Must be a single sheet, unless prior special arrangements were agreed.
2. Not contain staples, pins or attachments
3. Must not be less than A7 & not more than A5 in size
4. Must be less than 400g in weight per leaflet
5. All flyers to be identical in size & weight
6. Must have a single business advertised
7. No carton should exceed 15kg in weight
For any orders where printing has been arranged or where the distribution value exceeds £180 the company will collect from the customer’s local address or local printer at it’s discretion free of charge. For smaller distributions or larger distances, collection or delivery or excess material may be charged at £15 or £1 per mile.
Uneek Projects cannot accept responsibility for variances in supply due to packaging errors (i.e. quantities within cartons) or errors which occur due to inaccurate delivery notes, but will endeavour to advise the customer when significant variances arising from such errors are identified. In the event of a delay or error in the quantity of items supplied, distribution will be carried out at the earliest subsequent opportunity.
Uneek Projects shall not be liable for refusing to accept, publish or deliver any content for the reasons as set out above and the Company shall have the right to make any changes to the services to be provided which are necessary to comply with any applicable law or safety requirement or which do not materially affect the nature or the quality of such services.
Unless agreed otherwise between the parties, Uneek Projects services shall not be exclusive to the customer and the Company shall not be restricted in any manner from distributing material for other customers.
Once a contract has been confirmed by the client either by telephone, post or electronic means, arrangements will be established with our distribution network for the distribution to take place in accordance with timescales agreed between Uneek Projects and the client. If the client is also booking our printing service time must be allocated prior to the distribution for the printed material to arrive at Uneek Projects office and be got ready for distribution.
Where the client cancels a contract a 100% cancellation fee will be applied to the contract where printing has been instructed/authorised and the order placed on the factory by Uneek Projects. Where the distribution of the material has been allocated and reserved a 50% cancellation fee will be applied to the contract.
The client may cancel a distribution or any part of the distribution any time before the commencement of the distribution of the material providing the material is still in the possession of the Uneek Projects office where the distribution was being organised. However if the material has been transferred to the adult distributor(s) who has been allocated to carry out the distribution then that contract or part of that contract cannot be cancelled and the material will be distributed.
Where a cancellation is accepted by Uneek Projects the material must be collected by the client from the office to which it has been sent or a transport charge will be made for returning the material to the client. If the material is not collected from Uneek Projects office within one calendar month of the cancellation date the material will be recycled. If it becomes necessary for Uneek Projects to cancel a contract, subject to the circumstances concerned the material will be returned to the client’s premises by Uneek Projects. Uneek Projects reserves the right to cancel any contract with reasonable grounds.
One month’s minimum notice should be given for any cancellation or alteration to distribution, without penalty. If this notice is not provided, Uneek Projects reserves the right to recover any reasonable costs related to the planned distribution.
A refund will be applied on acceptance of non delivery, or if the client wishes to cancel the order as per Uneek Projects current terms and conditions and no delivery has begun.
Refunds shall only be considered for one calender month after the original order and payment was made. Invoices older than one calendar month on the day of refund request will not be accepted.
The Client must, on request, pay any additional cost to Uneek Projects in supplying the Services caused by: any breach, default, delay or variation by the Client of its obligations under the Contract or these Conditions; any factor beyond Uneek Projects reasonable control; any change in the dates of the supply of the Services which the Client requires; or any delay caused by the Client’s instructions or the Client’s failure to give Uneek Projects adequate information or instructions when the order has been accepted the quotation or at any other time.
Uneek Projects warrants that it will use its reasonable endeavours to procure the delivery of the Client’s Promotional Material to addresses in the geographical locations agreed between the Parties.
Uneek Projects will Endeavour to carry out distribution of marketing materials on the agreed Date but Uneek Projects reserves the right to vary both the time and date of delivery at its discretion within one week either side of the agreed distribution date. Without limitation to the foregoing Uneek Projects shall not be liable for any delays in distribution and/or non-distribution caused by circumstances beyond Uneek Projects control.
In instances where clients request skipping of council estates or houses with ‘no junk mail’ stickers Uneek Projects cannot guarantee completion of the leaflets. Nor can Uneek Projects guarantee all council estates or all houses with ‘no junk mail’ stickers being skipped. This is an extra service that Uneek Projects provides free of charge as a favour to our customers. Please note that you will be paying for the same size team as usual working the same length of time as usual, so in areas with a high density of council estates or houses with ‘no junk mail’ stickers there is a chance there will be more leftovers than usual. If more than 20% of leaflets (our usual minimum completion rate) are left over Leaflet Uneek Projects will store these in the warehouse until the next distribution.
Limitation of Liability
Uneek Projects is not liable to the Client because of any representation (unless fraudulent), or any warranty (express or implied), condition or other term, or any duty at common law, or under the express terms of the Contract, for:
Any loss of profit, business, contracts, opportunity, goodwill, revenues, anticipated savings, expenses, costs or similar loss; and/or any indirect, special or consequential loss or damage (whether for loss of profit or otherwise); (whether caused by the negligence, breach of contract, tort, breach of statutory duty of the Company, its employees or agents or otherwise) arising out of or in connection with the Contract).
Any other liability of Uneek Projects to the Client in contract, tort, breach of statutory duty or otherwise arising out of or in connection with the Contract or any series of Contracts, is limited to the Price received by Uneek Projects in respect of the Contract or series of Contracts in question.
Uneek Projects will have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any Promotional Material or instructions supplied by or on behalf of the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client not attributable to Uneek Projects.
The Client grants Uneek Projects exclusivity to perform the Services using Personnel and it is a condition of entering into any Contract that the Client will not attempt to contract, or will actually contract, with Personnel direct.
The client shall indemnify and keep indemnified Uneek Projects from and against any and all liability loss claims demand costs or expenses of any kind whatsoever which it shall at any time suffer or incur.
Assignment and Subcontracting
The rights granted to the Client hereunder are personal to it and the Client shall not assign or grant any rights in respect of or otherwise deal in the same Uneek Projects shall be entitled to assign or sub-contract the provision of the Services (or any part thereof) to any third party and reference in the terms and conditions to Uneek Projects shall be deemed to include to such assignee or subcontractor.
Uneek Projects has selected some carefully vetted partners to work with around The UK. For the most part distributions outside Hertfordshire and Essex are outsourced to these partner companies. As Uneek Projects is not in charge of monitoring these distributions we cannot be held responsible for the results, and all Uneek Projects clients must follow the partner company’s complaints procedure.
Hand to Hand Distribution and Promotions
Uneek Projects carefully selects and trains all promotional staff. We receive constant feedback and appraisals of all our staff and try our utmost to ensure their work is carried out to the highest possible standard. Once the staff are booked in they are given full instructions by Uneek Projects administration staff. Uneek Projects cannot be held responsible for the work carried out by our promotional staff as we are not there to supervise. We urge our clients to monitor the staff and send us feedback about their performance. In instances where the client is not happy with the performance of the staff booked Uneek Projects does not issue refunds instead will provide a different staff member for the next shift with a 20% discount on the full price if one has not already been provided.
Standard Conditions for Submission of Advertisements to Local Life Mags
The placing of an order for insertion of an advertisement amounts to an acceptance of the terms and conditions below.
Every effort has been made to ensure the accuracy of the various entries and other information in Local Life Magazines. The content and classification is based on the latest information available to Local Life Magazines. Naturally information may change, and while we will endeavour to amend such information, readers should be aware that information may not always be accurate.
In no circumstances can Uneek Projects accept any liability for any loss or damage of any kind which may arise or result from any error in, or omission of, any entry whether relating to wording, space, position, artwork, address, telephone number, email address or URL.
The classification headings used in Local Life Magazines are intended only as useful “searching” terms and should not be read as trade descriptions within the meaning of the Trade Description Act 1968. The appearance of a business or individual within a particular category does not necessarily indicate that the goods or services of the kind suggested by the category are provided by that business or individual nor that they are legally entitled professionally qualified to carry on a particular trade, business or profession.
Uneek Projects is not an agent for the businesses and individuals within the website and is unable to vouch for the professional qualifications, trade certifications, and trade memberships, which may be shown with businesses or individuals.
Uneek Projects reserves the right to remove any wording, images or other content which it considers offensive.
Links to any website from our website do not imply any endorsement of that website or its content.
All intellectual rights reserved.
Following booking of any agreed media space a confirmation invoice will be sent by email or post. This must be paid within 14 days, or prior to the published copy deadline, whichever date is earlier. The payment due date is indicated on our invoice. Please note that any booking will remain provisional until full payment has been received. If payment is not received in advance of publication we reserve the right to withdraw the advertisement.
These payment terms may be waived by Uneek Projects in the case of a late booking or other special circumstances. In such cases, the payment due date will be indicated on the invoice.
Payment for any advertisement shall be made as aforesaid whether or not the Advertiser shall have received an invoice and notwithstanding any query about any element of invoices.
In the event that payment is not made by the due date, we reserve the right to charge the sum of £25 as an administration charge in respect of each invoice not paid on or before the due date.
In the event that payment is not made by the due date, we reserve the right to withdraw and charge full advertised price for any discounts received in respect of any invoice not paid on or before the due date.
Any invoice outstanding beyond 30 days of the date of the invoice may be referred to debt recovery agents and will be subject to a surcharge of £55 and 15% of invoice amount to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.
Payment outside of our terms shall cause all discounted rates to be foregone and the non-discounted rate to be liable for payment.
Cancellation of previously booked, discounted Insertions will cause any discounts to be forgone and the full non-discounted price to be invoiced.
We reserve the right to assign or factor debts due to us.
We have the right to compensation under the The Late Payment of Commercial Debts (Interest) Act 1998 and The Late Payment of Commercial Debts Regulations 2013, and will enforce these rights against you.
New customers must make full payment for the advert at the agreed price prior to going to print. Failure to do so may mean the advert/article/editorial is not printed or the flyers not delivered within the current edition of Local Life magazines. For adverts or flyer delivery cancelled at this stage no refund will be made. The balance of payments must be paid within 14 days of receipt of invoice.
Discounts for Multiple Editions and Magazines
Discounts are applied to advertisers who agree to be included in more than one edition or booking 4+ months or more. If the advertiser cancels the order prior to the completion of the agreed number of editions then the full price of the advert will be backdated and charged from the date of the first advert to the date of the last printed advert. Discounts will also be cancelled if payment is not made within 14 days of receipt of invoice.
Customers wishing to stop running their advert after the initially agreed period.
Notification of cancellation must be received prior to the copy deadline date. If the advertiser cancels their standing order without telling Uneek Projects and the advert is published, the advertiser will be invoiced separately for the advertising cost.
In no circumstances shall the advertiser be entitled to make any deduction or withhold payment for any reason.
Note: Where the term advert is used this means ‘any advertisement, editorial, article, or any other material (e.g. community content) supplied for publication’.
We reserve the right to remove any advertising business, without repayment of fees, if we receive what we perceive to be a high number of customer complaints or negative feedback for their services.
The publisher reserves the right to increase the rates at any time with immediate effect. Advertisements that have been forward-booked to cover future issues (e.g. a series of three or six issues) are protected from any such price increase for the period in question.
Final artwork must be received by the published copy deadline at the latest. This may be sent as a high resolution Adobe PDF, TIFF, EPS or JPEG. Minimum resolution for all artwork should be 300 dpi. No responsibility can be taken for the print quality of any image/photo/logo supplied at a lower resolution.
We gratefully acknowledge the support of businesses whose adverts we publish and whilst every care is taken to ensure accuracy, we cannot accept responsibility for loss, damage or omission caused by error in the printing of an advert or other information.
Adverts are accepted on the understanding that descriptions of goods and services are fair and accurate. We cannot be held responsible for views expressed by contributors or any advert content, including errors or omissions. Acceptance of an advertisement does not imply that Uneek Projects in any way endorses companies, services or products that appear in these publications.
We reserve the right not to accept advertisements which may be considered offensive or which promote products which are considered to be contrary to the ethos of the magazine. We also reserve the right to refuse poorly designed artwork. If an advert is submitted that is of poor design or quality we will offer the services of our graphic designers, at a reasonable fee, to produce a suitable alternative.
If you have booked a 4+ month package and wish to change the advert for the second or subsequent insertion, it is your responsibility to ensure that any new advert or change in information reaches us before the relevant booking/copy deadline date. Otherwise, the previous advert will be re-inserted and no refund will be given.
It is the advertisers responsibility to check the advert PROOF and ensure that it is correct. No responsibility will be taken by Uneek Projects for any errors subsequently found after copy approval.
We cannot undertake to place ads in any particular position in the magazine unless a premium price has been paid to reserve a particular position. We can make no guarantees that your advertisement will be successful; therefore we are unable to offer you a refund if you receive no response.
We shall not be bound by any notification of cancellation unless it is received in writing, or electronically, in the form of an email, by the booking deadline as set out in our Rate Card/Media Pack. If cancellation is not received by the booking deadline the advertiser will pay for the space booked. We may treat as a cancellation the fact that the advertiser has failed to pay any monies on or before the due date or is deemed unable to pay its debts within the meaning of the Insolvency Act 1986 or is otherwise in breach of any of the other terms and conditions set out herein.
Any series discounts or reduced advertising rates granted by Uneek Projects for multiple advertisements are conditional upon all advertisements being placed. In the event that the advertiser cancels or does not conclude any series or multiple advertisements the advertiser relinquishes the right to the discount or reduced rate that has been granted and the advertiser will be liable to pay the difference between the rate that has been charged and the rate that would have applied according to our published rate card.
Once an advertising package has been confirmed, either by an advertiser confirming by telephone call, email or letter no refunds can be given if the advertiser subsequently decides that they wish to cancel the advertising package.
Notification of any cancellation must be received before the copy deadline date, or within the period otherwise agreed.
The advertiser hereby grants to Uneek Projects a licence to reproduce, display and copy the advertisement in the magazine. The copyright in all artwork, copy and other material originated or re-worked by Uneek Projects, its employees or its contractors shall vest in Uneek Projects.
The customer shall be responsible for obtaining the necessary authority to reproduce artwork, pictures, photographs and any other material used in their advert or article.
Any advert, editorial, article or design work which Uneek Projects has created cannot be used in any other publication or advertising medium (ie. website) without the written approval of Uneek Projects. A fee will be payable to Uneek Projects if an advertiser wishes to reuse any material in this way.
Full Colour Printing
While every effort will be made to obtain the best colour reproduction on customers work, because of the nature of the processes involved Uneek Projects cannot guarantee an exact match in colour between submitted artwork and the printed advert/editorial/copy.
Every effort will be made to obtain the best reproduction of the customers advert, the quality of adverts which contain submitted artwork/images is not the responsibility of Uneek Projects magazines.
Adverts supplied in pdf format will be pre-flight checked for print quality and image resolution and if satisfies commercial printing requirements, will be inserted into the magazine as supplied. If not, potential reproduction problems will be flagged-up for the advertiser to amend or our graphics team to correct at a quoted charge. Files should be supplied with fonts embedded and images in CMYK format at a minimum of 300dpi. No responsibility can be taken for the print quality of any advert supplied at a lower resolution.
The number of magazine copies supplied to us by our printers, in respect of each magazine title, is indicated on our website and in our published media pack. We deliver the majority of these directly to individual homes and businesses and place a small quantity in ‘public’ places. A further small quantity is retained for Uneek Projects use. We endeavour to ensure that magazines are delivered efficiently, but we cannot give guarantees and cannot be held responsible for non-delivery or late delivery due to adverse weather conditions or any other cause. We are prepared to respond, within reason, to any queries regarding the make-up of our delivery rounds.
We do not guarantee to supply voucher copies of all magazines in which an advertisement appears except where this has been specifically agreed. Advertisers may contact us for confirmation that an ad has appeared as requested.
Your Responsibility to Us
1. To supply all Copy prior to the Deadline Date.
- To supply all Copy in either JPEG, PDF, TIFF or Photoshop formats at a minimum of 300 dpi if your copy is supplied artwork ready. Where we prepare your artwork then Copy can be supplied in any format we can read electronically.
- You agree that you have all the necessary permissions of copyright holders for the entirety of your Copy.
- You agree not to use any Copy prepared by us anywhere else without our express written permission.
- You agree to make payment for your first Insertion prior to the Copy Deadline Date.
- You agree to settle all of your invoices promptly and in any event all invoices must be settled within 28 days of issue.
- You agree to check the accuracy of all information contained in your Copy including contact information and pricing.
- You agree to meet all our legal costs and expenses in recovering from you unpaid invoices outside of your payment terms on a full indemnity basis.
- You agree to provide us with 30 days’ notice prior to our Copy Deadline Date of any cancellation of Insertion.
- If you cease to operate or trade, you must inform us in order to cancel any on-going booking for Insertions that you may have.
- You agree to meet the additional cost, which will be notified and invoiced to you, where you increase the size of the Copy for future Insertions.
Exclusions of Liability
We cannot accept responsibility for the following:
- Inaccuracies contained in Copy supplied by you.
- Print quality of Copy supplied in a non-specified format, or below the required dpi or in the incorrect dimension for the space booked.
- The content of your Copy remains your responsibility at all times.
- We offer no guarantee as to the success or otherwise, howsoever measured, of your advertising Copy. We will not entertain any claims for refunds generated by alleged poor responses to your Copy, save where we have failed to fulfil our obligations.
- We will not be liable to you nor deemed to be in breach of contract by reason of delay to perform publication or distribution where the cause of such non-performance or delay was beyond our reasonable control.
- We cannot and will not accept any liability whatsoever for any loss, damage or consequential loss arising through an error, inaccuracy or omission in printing.
- We cannot and will not accept any liability for any loss caused by delay in your responding to proof reading Copy.
Our Responsibilities to You
1. We accept your advertising order in good faith.
- We will refuse to publish Copy that we deem to be illegal, offensive, defamatory or indecent. Our decision on these issues will be final and no further correspondence on the issue will be entered into.
- We will consider claims where we have failed to publish your Copy, provided all other terms have been complied with. Such claims shall be limited to the cost of the Insertion only and no further losses or consequential losses will be considered.
Advertisements must conform to the British Code of Advertising Practice and must accurately reflect the product and or service being advertised.
Advertisements are subject to the publisher’s approval and must always be recognisable as such and not resemble editorial matter.
All claims made in an advertisement must be capable of being supported by appropriate evidence and must be made available to the publisher upon request.
Space reserved by an advertiser must be paid in full where the advertisement is not published due to an act or omission by the advertiser.
The publisher reserves the right to the terms and conditions at any time.
The publisher will not be liable for any loss or damage caused by amendment, error, late publication or non-publication from any cause whatsoever.
The publisher will not accept liability for any error on the part of third parties or inaccurate copy instructions.
The publisher reserves the right to publish the most appropriate copy should copy instructions not be received by the stipulated time.
We do not store any financial information and we will not sharing this information to any third parties.
The publisher reserves the right to refuse advertisements and content for publication.
We will submit proofs to the customer for approval. Uneek Projects shall incur no liability for any errors not corrected by customers.
Uneek Projects shall not be required to print any matter which in their opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
Uneek Projects shall be fully indemnified by the customer in respect of any claims, costs and expenses whatsoever arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or person.
4. Any notices required or permitted to be given under this agreement shall be in writing and shall be delivered either in in person or first class post to the last know business address of the parties.
These Terms of Business are applicable to all business between us unless we agree in writing to vary such terms. All business between us, whether agreed in writing, via electronic communication, or orally either in person or telephone, is conducted under these Terms of Business.
Failure or delay by either party to enforce any of the provisions of the agreement shall not operate as a waiver of any of its rights hereunder or operate so as to bar the exercise or enforcement thereof at any time or time.
Insolvency of Client
Uneek Projects may upon written notice to the Client end the Contract: if the Client is an individual and he dies; has a receiving order made against him, or commits an act of bankruptcy or makes any arrangement with his creditors; if the Client is a company it calls a meeting of its creditors; goes into any liquidation; has a receiver appointed over any of its assets or has an administration order made against it; makes any arrangement with its creditors; or Uneek Projects has reasonable grounds for suspecting that the Client is about to undergo any of the above events. In addition, any Price or part of the Price in respect of Services already performed which was not paid in advance will immediately become due and payable.
Each Contract will only confer rights and benefits on the Client and no third party can acquire rights or benefits under the Contract or these Conditions.
Any complaint in respect of the distribution must be made in writing (either in the post or an email) providing the name and full address (including 6 digit post code) of any alleged non-delivery or wastage of leaflets, and must be received by Uneek Projects within seven days of the Finish Date of the distribution giving full details of the complaint alleged. If the complaint relates to a distribution that is ‘staggered’ over a number of weeks or months, the above data must be provided within seven days of the Finish Date of the distribution phase in dispute. If the complaint is not received within that period Uneek Projects will not be able to undertake the appropriate action to investigate and remedy the complaint and Uneek Projects will not be liable to the Client for the complaint or any claim loss cost liability expense or demand arising there from. There have been many incidents in the past where people have made false accusations about distributions. Without the full contact details it is impossible to consider such complaints as legitimate.
In the event of a complaint of non-distribution the Uneek Projects, upon receipt of the details of the properties or the area in question, investigate the complaint and depending upon the results of such investigation will reimburse the customer that proportion of the order price (excluding the price of printing) as is equal to the proportion of the order found not to have been delivered.
Any relevant documentation will be made available for inspection by the customer at the Uneek Projects offices.
In the event of any localised shortfall in distribution being identified will be rectified and subsequent delivery will be considered as fulfilment of the contract. If this is not practicable then credit will be offered to the customer in direct proportion to the identified shortfall in distribution. Under no circumstances will Uneek Projects accept any liability in excess of the value of the distribution contract.
The customer acknowledges & agrees that Uneek Projects cannot influence or control the response to delivered items or in any way shall be held responsible for the number or quality of replies obtained. Further it is the exclusive responsibility of the customer to check the accuracy of the material delivered such as the telephone numbers &/or other response mechanisms prior to release to Uneek Projects, failure to do so will not be acceptable as a reason to delay or withdraw the distribution, without being subject to financial penalties.
The agreement is severable in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction such provision shall be deemed to have been deleted without affecting the remaining provisions of the agreement.
These Conditions and the documents referred to in them, set out the entire agreement between the Parties and supersede any previous agreements between the Parties relating to the subject matter of these Conditions. The Client acknowledges that in entering into a Contract subject to these Conditions, it has not relied on any representation, warranty, agreement or statement not set out in these Conditions and that (in the absence of fraud) it will not have any right or remedy arising out of any such representation, warranty, agreement or statement and that its only remedy for breach of these Conditions is for breach of contract under the terms of these Conditions.
Both parties shall keep in strict confidence all technical or commercial know-how specifications and processes including the content of the terms as agreed between the parties in relation to each order and any other confidential information. This clause shall survive the termination of these terms and conditions.
The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.
Any written notice under these terms shall be in writing and shall be deemed to have been properly given if hand delivered or sent by pre-paid first class post to the registered office or any one of the principal places of business of the party being served on the date delivered, if by hand or the date when in the ordinary course of post the letter would have been delivered if sent by post.
These Terms and Conditions shall be governed by and construed in accordance with English law and the parties hereto agree that the English Courts shall have exclusive jurisdiction.